Shipping Policy

Last updated: October 19, 2026

Every Iset By Nature product is proudly made in Jamaica. From our herbs and wellness blends to our oils and other natural products, every item begins its journey on the island before making its way to our customers around the world.

Orders delivered within Jamaica are fulfilled through our local delivery network. Products intended for customers in the United States and other international destinations are transported from Jamaica to our United States distribution network in scheduled consolidated shipments. From there, individual orders are processed and shipped to customers throughout the United States and eligible international destinations.

This policy explains our shipping process, available delivery options, shipping charges, delivery estimates, and what to do if an order is delayed, returned, damaged, missing, or delivered to an incorrect address.

Where We Ship

We currently offer:

• Local delivery within Jamaica;

• Domestic shipping throughout the United States; and

• International shipping to eligible destinations through our United States distribution network.

Available destinations may change based on carrier availability, customs restrictions, product restrictions, or other logistical considerations.

If your country or region is available at checkout, we can generally accept an order for that destination. However, we reserve the right to cancel and refund an order if we later determine that we cannot legally or reliably ship a product to the selected destination.

How Our Fulfilment Process Works

Every product sold by Iset By Nature is made in Jamaica.

Orders delivered within Jamaica are fulfilled through our local delivery network and do not pass through our United States distribution network.

Products intended for the United States and other international destinations are transported from Jamaica to our United States distribution network in scheduled consolidated shipments. Once the products arrive at the appropriate distribution facility, individual customer orders are processed and handed to the selected carrier for final delivery.

Because international fulfilment involves multiple stages, the time between placing and receiving an order may include:

1. Order processing and preparation in Jamaica;

2. Consolidated transportation from Jamaica to our United States distribution network;

3. Customs clearance and receipt by our United States distribution facility;

4. Processing and packing by the distribution facility; and

5. Final delivery by the selected carrier.

A delay during one stage does not necessarily mean that an order has been lost.

Jamaica Orders

Jamaica Delivery Options

Customers placing orders for delivery within Jamaica may choose between two delivery options at checkout:

Option 1: Knutsford Express Office Pickup

Your order will be sent to the Knutsford Express courier office you select. You will be required to collect the package from that office.

When entering your delivery address at checkout, you must clearly state the name and location of your preferred Knutsford Express courier office in the address section.

For example:

Address Line 1: Knutsford Express – Mandeville Office
City/Town: Mandeville
Parish: Manchester

Do not enter your home address if you are selecting Knutsford Express office pickup. The address section must identify the specific Knutsford Express location where you want to collect your package.

You must also provide:

• The full name of the person collecting the package;

• A working Jamaican telephone number; and

• Any other information required by Knutsford Express.

The customer is responsible for confirming that the selected Knutsford Express office is correct and available to receive courier packages.

The person collecting the package may be required to present valid identification and satisfy any collection requirements imposed by Knutsford Express.

Customers are responsible for monitoring delivery updates and collecting packages within Knutsford Express’s permitted holding period. Packages that are not collected may be returned to us, and additional return or redelivery charges may apply.

Option 2: Doorway Express Home Delivery

Customers may select home or business delivery through Doorway Express.

When selecting Doorway Express, you must provide a complete physical delivery address, including:

• Street address;

• House, apartment, unit, lot, or building number;

• Community or district;

• City or town;

• Parish;

• Nearby landmark or clear delivery directions, where helpful;

• Recipient’s full name; and

• A working Jamaican telephone number.

Doorway Express or an Iset By Nature representative may contact the recipient to coordinate delivery or request directions.

The customer is responsible for ensuring that the delivery location is accessible and that someone is available to receive the package.

Missed deliveries, inaccessible locations, incorrect telephone numbers, incomplete addresses, or unsuccessful delivery attempts may result in delays or additional delivery charges.

Delivery availability and timing may be affected by weather, public holidays, road conditions, remote locations, and local courier schedules.

Selecting the Correct Jamaica Delivery Option

Please carefully review your selected delivery method before completing checkout.

If you choose Knutsford Express pickup, the address section must contain the name and location of your selected Knutsford Express courier office.

If you choose Doorway Express home delivery, the address section must contain your complete physical delivery address.

Iset By Nature is not responsible for delays, redirection charges, return fees, or delivery failures resulting from the customer selecting one delivery option while entering address information for another.

Contact us immediately if you notice an error. We will make a reasonable effort to correct it if the order has not entered fulfilment, but changes cannot be guaranteed after processing has begun.

United States and International Orders

United States Shipping

Products for United States orders are transported from Jamaica to our United States distribution network in scheduled consolidated shipments.

After the applicable inventory-transfer and order-processing stages are completed, orders are packed and handed to the selected carrier for final delivery within the United States.

Available services and shipping rates are calculated at checkout. Carrier transit estimates begin after the final-delivery carrier accepts the package.

Orders sent to PO boxes, military addresses, United States territories, remote areas, or restricted locations may have limited carrier options or require additional delivery time.

International Shipping

International orders are transported from Jamaica to our United States distribution network and are then dispatched to eligible countries and territories.

International delivery estimates do not include customs processing, inspections, local postal delays, or other governmental procedures. Customs authorities may open or inspect a package without notice.

Customers are responsible for ensuring that the products ordered can be lawfully imported into the destination country. Herbal products, teas, supplements, plant materials, powders, oils, and similar goods may be subject to destination-specific restrictions.

Iset By Nature cannot guarantee that every product available on our website will be admitted by every destination country.

Shipping Rates and Delivery Times

Shipping Rates

Shipping charges are calculated by our shipping provider and displayed at checkout before payment is completed.

Shipping rates may be based on:

• Delivery destination;

• Package weight and dimensions;

• Products ordered;

• Selected shipping service;

• Carrier availability; and

• Fuel, residential, remote-area, or other carrier surcharges.

Shipping rates may change as carrier prices and service availability change.

Promotional or free-shipping offers, when available, are subject to the conditions stated in the applicable promotion. Unless expressly stated otherwise, shipping promotions do not cover customs duties, taxes, address-correction charges, return-to-sender fees, remote-area surcharges, or reshipment costs.

Order Processing

Orders are processed on business days, excluding weekends and public holidays observed by our fulfilment teams or shipping carriers.

Processing times may vary depending on:

• Product and inventory availability;

• Order volume;

• Promotional periods;

• Batch-shipping schedules;

• Address-verification requirements;

• Customs clearance;

• Carrier capacity;

• Weather; and

• Other transportation disruptions.

During product launches, sales, holiday periods, restocks, or unusually high-volume periods, additional processing time may be required.

Orders containing backordered, preorder, or temporarily unavailable products may be held until all items are available or shipped separately at our discretion.

If we require information or action from you, we will contact you using the email address or telephone number provided with the order.

Delivery Estimates

Any delivery date or transit time shown at checkout, in an order confirmation, or on a carrier’s tracking page is an estimate and not a guaranteed delivery date.

Estimated carrier transit times generally begin after the order has been processed and accepted by the final-delivery carrier. They do not necessarily include:

• Order-processing time;

• Consolidated transportation from Jamaica;

• Customs clearance;

• Weekends;

• Public holidays; or

• Unexpected carrier delays.

Purchasing an expedited shipping service affects the carrier’s transit service after dispatch. It does not necessarily accelerate product preparation, consolidated transfer from Jamaica, customs clearance, or warehouse processing.

Iset By Nature is not responsible for carrier delays outside our reasonable control, but we will provide available information and reasonable assistance when an order experiences an unusual delay.

Tracking Your Order

Once tracking becomes available, you will receive a shipping confirmation containing a tracking number or a link to follow the shipment.

Tracking may not update immediately. Please allow up to 48 hours after receiving the shipping notification for the carrier’s tracking system to display movement.

In some cases, a shipping label may be created while an order is awaiting carrier collection or processing at the distribution facility. A “label created,” “pre-shipment,” or similar status does not necessarily mean that the carrier has physically received the package.

Customers are responsible for monitoring tracking information and making suitable arrangements to receive or collect the package.

Separate Shipments

An order may be divided into more than one shipment because of inventory location, package size, product availability, carrier restrictions, or operational requirements.

If your order is shipped separately, you may receive more than one tracking number. Packages from the same order may arrive on different days.

You will not be charged additional shipping solely because Iset By Nature chooses to divide an order into multiple shipments.

Address Information and Order Changes

Providing an Accurate Address

Customers are responsible for providing complete and accurate shipping information, including:

• Recipient’s full name;

• Street address or selected Knutsford Express office;

• Apartment, suite, unit, lot, or building number;

• Community or district;

• City or town;

• Parish, state, province, or region;

• Postal or ZIP code, where applicable;

• Country;

• Telephone number; and

• Email address.

Please review this information carefully before submitting your order and again after receiving your order confirmation.

Iset By Nature is not responsible for delivery problems caused by incorrect, incomplete, outdated, or improperly formatted information provided by the customer.

Changing or Correcting an Address

Contact us as soon as possible if you notice an error in your shipping address or selected delivery location.

We will make a reasonable effort to correct the address if the order has not entered fulfilment. However, address changes cannot be guaranteed after an order has been submitted.

Once an order has been processed, packed, transferred, or shipped:

• We may be unable to change the address;

• The carrier may refuse the change;

• An interception or redirection fee may apply; or

• The order may need to be returned before it can be reshipped.

The customer is responsible for address-correction, interception, redirection, return, and reshipment fees resulting from an incorrect or incomplete address supplied with the order.

For security reasons, we may require an address-change request to be submitted in writing from the email address associated with the order. A change to the delivery address may also require additional identity or payment verification.

Orders Returned Because of an Incorrect or Incomplete Address

If an order is returned because the customer supplied an incorrect, incomplete, outdated, or undeliverable address or selected the wrong pickup location, we will contact the customer after the package has been physically received and inspected.

The customer may be offered the following options, subject to product condition and our Refund Policy:

Reshipment

We may reship the order after the customer:

• Provides and confirms the corrected address or pickup location;

• Pays the new shipping or delivery charge; and

• Pays any applicable return-to-sender, address-correction, handling, or carrier fees.

Refund Review

If the customer does not want the order reshipped, refund eligibility will be determined after the returned package has been physically received and inspected.

Original shipping charges and carrier