Shipping policy

Orders are usually processed within 1 to 2  business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

If an order will require a longer processing time you will be notified. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

For simple flat rate shipping: We offer $7.50 flat rate shipping to the United States. Orders for $75 and over will receive free shipping. 

International Shipping

We offer international shipping to almost everywhere! Once your country appears in the country list at checkout then we can ship to you! 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Iset by Nature is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at support@isetbynature.com with your name and order number, and we will look into it for you. 

Refunds, returns, and exchanges 

In the event that your order is unsatisfactory in any way, please email us at support@isetbynature.com. We accept returns within 30 days of delivery.

If you have any further questions, please don't hesitate to contact us at support@isetbynature.com.