Returns and Refund Policy

Last updated: October 19, 2026

Every Iset By Nature product is made in Jamaica with care. Because we sell herbs, supplements, teas, oils, and other consumable or personal-care products, our return policy is designed to protect both customer satisfaction and product safety.

Nothing in this policy limits any rights that cannot legally be excluded under applicable consumer law.

Order Cancellations

Orders may be cancelled within 15 minutes of being placed.

To request a cancellation, contact us immediately at support@isetbynature.com and include your full name and order number. The time your request is received will determine whether it falls within the 15-minute cancellation window.

After 15 minutes, cancellation is no longer guaranteed. Our customer-service team will make a reasonable effort to assist, but cancellation requests submitted after this period will be considered at our discretion.

If the order has not yet entered processing or fulfilment, we may still be able to cancel it. Once the order has entered fulfilment, been packed, transferred, or shipped, it cannot be cancelled.

If cancellation is no longer possible, the customer may request a return after receiving the order, subject to the eligibility requirements in this policy. Applicable shipping and return costs may be non-refundable.

Unopened Products

Eligible unopened products may be returned within 30 calendar days of delivery or collection.

To qualify, the product must be:

• Unopened and unused;

• In its original packaging;

• Sealed, where a safety seal was provided;

• Undamaged and suitable for resale; and

• Purchased directly from Iset By Nature.

Before returning a product, contact support@isetbynature.com for authorization and return instructions.

Products returned without authorization, sent to the wrong location, or returned outside the applicable period may not qualify for a refund.

Opened Products

Opened herbs, teas, powders, capsules, supplements, sea moss, oils, tonics, skincare, haircare, and other consumable or personal-care products are generally non-returnable for health, hygiene, and quality-control reasons.

Opened products do not ordinarily qualify for a refund because the customer:

• Changed their mind;

• Ordered the wrong product;

• Dislikes the taste, aroma, colour, texture, or appearance;

• Prepared or used the product incorrectly;

• No longer wants or needs the product; or

• Did not experience a particular health or wellness result.

If you have a legitimate concern about an opened product, contact us within 30 calendar days of delivery or collection. We may review the situation and offer product guidance, a replacement, partial refund, store credit, or another resolution at our discretion. A resolution is not guaranteed.

We may request photographs, product details, the lot number, proof of purchase, and return of the unused portion.

Natural Product Variations

Our products are made from natural ingredients. Reasonable variations in colour, size, shape, taste, aroma, texture, moisture, or appearance may occur between harvests and batches.

These natural differences are not ordinarily considered defects.

If you believe a variation indicates spoilage, contamination, or another quality problem, discontinue use and contact us.

Individual Results

Individual responses to herbs and wellness products vary. Iset By Nature does not guarantee that a product will produce a particular health, wellness, fertility, weight, energy, detoxification, beauty, or other personal outcome.

A product is not considered defective solely because the customer did not experience an expected result.

This does not prevent a customer from reporting a genuine safety, contamination, labelling, or quality concern.

Damaged, Defective, Missing, or Incorrect Products

If your order arrives damaged, defective, incomplete, or incorrect, contact us within seven calendar days of delivery or collection.

Please provide:

• Your full name;

• Order number;

• A description of the issue;

• A photograph of the shipping label;

• Photographs of the outer packaging; and

• Clear photographs or video of the affected product and everything received.

Keep the product and all packaging until the claim has been resolved. We may be unable to approve a claim if the product or packaging is discarded before our review.

If we confirm that Iset By Nature or our fulfilment provider made an error, we will provide an appropriate replacement, refund, store credit, or other resolution at no additional cost.

Claims for packages that were not received are governed by our Shipping Policy.

Adverse Reactions and Safety Concerns

If you experience an unexpected or concerning reaction, discontinue use. Seek medical attention if symptoms are serious or urgent.

Contact us with the product name, order number, lot number, amount used, method of use, and a description of the reaction.

Reporting a reaction does not automatically guarantee a refund, but we will review the matter as a product-safety concern.

Items That Cannot Be Returned

Unless required by law or approved because of a confirmed defect or Iset By Nature error, we do not accept returns of:

• Opened or used consumable and personal-care products;

• Products with broken or removed safety seals;

• Products damaged through misuse or improper storage;

• Products with altered or removed labels;

• Custom or specially prepared products;

• Gift cards;

• Clearance items marked “final sale”;

• Free samples or promotional gifts;

• Products returned outside the applicable period;

• Products returned without authorization; or

• Products purchased from another seller.

Kits, Bundles, and Promotions

To receive a full refund for a kit or bundle, all included products must be returned unopened and in eligible condition.

If only part of a bundle is returned, the refund may be recalculated based on the promotional price paid and the regular prices of the products kept.

Free gifts and buy-one-get-one items may also need to be returned. If they are not returned, their value may be deducted from the refund.

Products Purchased From Another Seller

This policy applies only to purchases made directly from Iset By Nature.

Products purchased through Amazon, a retailer, reseller, marketplace, or other third party must be returned through the original seller and are subject to that seller’s return policy.

Iset By Nature cannot directly refund a payment collected by another seller.

Exchanges

We do not generally process direct exchanges.

If you ordered the wrong product, you may return the eligible unopened item and place a new order for the product you prefer.

If we sent an incorrect or defective product, we may provide a replacement without requiring a new order.

Return Shipping Costs

Customers are responsible for return shipping when they:

• Changed their mind;

• Ordered the wrong product;

• Purchased the wrong quantity; or

• No longer want the product.

Original shipping charges are non-refundable in these situations.

If we confirm that Iset By Nature or our fulfilment provider sent an incorrect, damaged, or defective product, we will cover or arrange the reasonable return or replacement cost.

Do not purchase return postage expecting reimbursement unless we have approved the method and cost in writing.

Jamaica Returns

Approved returns within Jamaica may be arranged through Knutsford Express, Doorway Express, or another method specified by our customer-service team.

Do not send a return to a Knutsford Express office or any other location until you have received authorization and complete return instructions.

For a customer-requested return, the customer is responsible for the applicable courier or transportation cost.

When the return results from a confirmed Iset By Nature error, we will arrange or approve the appropriate return method.

United States and International Returns

Approved United States and international returns must be sent to the address provided by our customer-service team. This address may differ from the address shown on the original package.

Customers are responsible for return shipping, tracking, duties, brokerage charges, and customs documentation when the return was not caused by an Iset By Nature error.

We recommend using a trackable shipping service and keeping the receipt and tracking number until the return has been completed.

We are not responsible for unauthorized returns or return packages that are lost, damaged, rejected by customs, or sent to the wrong address.

Refused, Unclaimed, or Customs-Rejected Orders

Orders that are refused, left unclaimed, rejected by customs, or returned because duties or taxes were not paid are not automatically eligible for a refund.

Any refund will be considered only after the package is physically returned and inspected. Original shipping, return shipping, customs charges, storage fees, and carrier fees may be deducted from the refund.

If the package is abandoned, destroyed, confiscated, or not returned to us, a refund may not be available.

Additional terms concerning incorrect addresses and undeliverable packages are provided in our Shipping Policy.

How to Request a Return

Email support@isetbynature.com before sending anything back.

Include:

• Your full name;

• Order number;

• Product name;

• Reason for the return;

• Whether the product has been opened; and

• Relevant photographs, where applicable.

If the return is approved, we will provide the correct return instructions.

Do not return a product to the address shown on the original package unless we specifically instruct you to do so. Our return location may be different from the original shipping location.

Return authorization does not guarantee a refund. The product must first be received, inspected, and confirmed as eligible.

Return Inspection

All returned products are inspected before a refund is approved.

We may deny or reduce a refund if the product:

• Was opened or used;

• Is missing packaging or components;

• Has a broken or removed seal;

• Was damaged through misuse or improper storage;

• Was returned outside the approved period;

• Does not match the authorized return; or

• Is otherwise ineligible under this policy.

Products that do not qualify for a refund may not be returned to the customer.

Refund Amounts

Approved refunds are generally limited to the amount paid for the eligible returned product.

The refund may be reduced by:

• Original shipping charges;

• Return shipping charges;

• Address-correction or return-to-sender fees;

• Customs, brokerage, or carrier charges;

• Missing promotional products or gifts;

• Bundle discounts that no longer apply; or

• Other non-refundable costs described in this policy or our Shipping Policy.

Refunds will not exceed the amount paid for the applicable product.

Refund Processing

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method.

After we issue the refund, please allow 5–10 business days for your bank, credit-card company, PayPal, Shop Pay, or other payment provider to post the funds.

Iset By Nature does not control payment-provider processing times, exchange-rate changes, or foreign transaction fees.

Payment Disputes

Please contact us first if you believe you are entitled to a refund so that we have an opportunity to review and resolve the issue.

If you file a chargeback, PayPal claim, or other payment dispute, we may be unable to issue a separate refund while the dispute is active.

A customer may not receive both a refund from Iset By Nature and a payment reversal for the same transaction.

Fraud and Policy Abuse

We reserve the right to deny or investigate claims involving suspected fraud, product tampering, false information, substantially consumed products, repeated refund requests, chargeback abuse, or other misuse of this policy.

We may request proof of purchase, identity verification, photographs, return of the product, or other reasonable documentation before approving a resolution.

Contact Us

For cancellations, returns, refunds, or product concerns, contact:

Iset By Nature
Email: support@isetbynature.com

Please include your full name, order number, and a clear description of the request or concern.