Frequently Asked Questions
🌿 Product Information
Where are your herbs sourced?
All of our herbs are wildcrafted in Jamaica, harvested from their natural environment without the use of pesticides or synthetic fertilizers. We are committed to sustainable, ethical sourcing rooted in traditional Jamaican herbal wisdom.
Are your products safe to use?
Yes. Our products are crafted from traditional Jamaican herbal remedies that have been used for generations. However, we always recommend consulting with a qualified healthcare provider before starting any new herbal regimen, especially if you are pregnant, nursing, or managing a health condition.
How do I use your products?
Each product includes specific usage instructions on its label and product page. Preparation methods vary — some herbs are brewed as teas, others taken as capsules or applied topically. Please refer to the individual product page for dosage and preparation guidance.
What is the difference between sea moss powder, capsules, and raw sea moss?
Raw sea moss is the whole, unprocessed plant — ideal for making gels or adding to smoothies. Sea moss powder is dried and ground for easy blending into drinks, foods, or DIY skincare. Capsules offer the most convenient, pre-measured option for daily supplementation with no preparation required.
Are your products vegan?
All of our products are 100% plant-based and vegan. Please check the individual product page for full ingredient details and any allergen information.
📦 Shipping & Delivery
Do you ship internationally?
Yes! We ship to the US, Canada, UK, and worldwide. Shipping options and rates are calculated at checkout based on your location.
What are the shipping costs?
Shipping rates are carrier-calculated at checkout. For customers in Jamaica, local delivery is available via Doorway Express and Knutsford Express. For USA & international orders, rates are calculated based on your cart weight and destination. You'll see all available options before completing your purchase.
How long does shipping take?
Delivery times vary by destination and carrier. Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.
🔄 Returns & Refunds
What is your return policy?
We want you to be completely satisfied with your purchase. Please visit our Refunds & Returns page for full details on eligibility, timeframes, and how to initiate a return.
What if my order arrives damaged or incorrect?
We're so sorry if that happens! Please contact us within 7 days of receiving your order with a photo of the issue and your order number, and we'll make it right.
🔁 Subscriptions
Do you offer subscriptions?
Yes! You can subscribe to your favourite products and save 5% on every order. Subscriptions are managed through our secure subscription portal — you can pause, skip, or cancel at any time.
How do I manage my subscription?
Once subscribed, you'll receive an email with a link to your subscription portal where you can update your frequency, swap products, or cancel. You can also contact us for assistance.
🌺 About Iset by Nature
What makes Iset by Nature different?
We are a Jamaican wildcrafted botanical wellness brand rooted in ancestral herbal traditions. Every product is thoughtfully formulated to honour the healing power of nature and the rich herbal heritage of Jamaica. Learn more on our Our Story page.
Still have questions?
We'd love to hear from you! Reach out via our Contact Us page and our team will get back to you as soon as possible.